The spread of the Coronavirus is fast-moving and is disrupting life for many of us. We are closely following the advice from the government and Chief Medical Officer. As a regulated business we have a regularly reviewed business continuity plan. This has been updated in light of the current circumstances.
The Pikl team will be working from home as of 17th March 2020 until further notice. Being primarily an online and phone-based business, customers can still contact us as normal if they need advice, to buy one of our products or help with a claim – we plan to be providing a full service to customers during this exceptional time.
We are employing video and phone meetings as far as possible for contact with our business partners and are only having face to face meetings in exceptional circumstances.
Your Pikl insurance policy
We wish to point out that our products are not designed to cover the insurance perils associated with this Coronavirus (COVID-19) pandemic, therefore your products do not provide any cover for:
- Guest cancellation
- Property deep cleaning
- Liability for transmitting any contagious or infectious disease, virus or illness
We suggest that hosts check on their booking or marketing agent’s website in the first instance to check the stance on cancellation policies for booked stays. Guests should be directed to follow government advice here for further information.
As a business primarily working in a market closely linked to tourism, we are expecting to see a considerable knock on impact on our customers’ needs over at least the next 6 months. We have already seen consumers cancelling pre-booked holidays and delaying booking new holidays and this will no doubt have a large financial impact on those individuals and businesses who manage short-term lettings. We are watching keenly to see how the government will respond to support the short let market to ensure businesses can survive the current climate.
Take care and keep safe
The Pikl Team