Make a claim as a Pikl customer

Details of what is covered can be found in your policy wording and insurance product information document (IPID). If you have any specific queries about cover that are not answered there, you can contact our customer services team who would be happy to help.

When an incident arises you should contact your insurer as soon as reasonably possible. If the claim concerns a life threatening situation or criminal activity, make sure that you are safe and have contacted the relevant emergency services first.

There is no set time for processing a claim as each situation is different. Claims such as an incident that requires a home to be rebuilt completely may take significantly longer than more straightforward issues such as fixing a window. Issues that could potentially affect claims processing times include:

*Repair contractor availability.
*How complex the claim is.
*Disputes over aspects of a claim.
*Issues that may require further investigation.
*The extent of repairs or compensation sought.

If you have any concerns about how long a claim may take to complete, speak to the claims team handling this.

Claims made as a Pikl customer will continue to be processed until the claim is settled regardless of which insurer the policyholder is currently with, as long as the claim was made within the cover dates set out in the policy.

A claim against your policy could potentially affect future premiums, especially if you previously got a discount for not having a prior claims history. It’s important to note however that your claims history is not the only factor that goes into determining your insurance premium. Other factors such as the property itself, location, your insurers claims experience for all their customers, and inflation are just a handful of potential areas that could have an impact on the price you pay.

Please contact our customer services team who would be happy to help.