Guest cancels, you still get paid
Protect revenue while giving guests confidence to book with Pikl’s flexible cancellation.
How it works
Offer hotel-style flexibility to increase conversion
With Pikl, you no longer have to choose between offering flexible booking options at checkout and risking lost revenue. Guests get the confidence to book, your revenue is protected, and we take on the risk when they cancel.
Guests choose flexible cancellation
Offer guests the choice between non-refundable bookings or flexible cancellation.
Guests are refunded if they cancel
When a cancellation falls within the terms you’ve set, the refund is handled without you needing to negotiate or absorb the cost.
You keep your revenue
Instead of absorbing the loss from a cancelled booking, you recover the value of the stay under your Pikl cover.
Pikl carries the risk
Pikl takes on the financial exposure behind the scenes, which allows you to offer terms that would otherwise be too costly.
Turn flexible cancellation into a revenue growth strategy
Increase conversion, generate more revenue from every booking and protect your revenue when plans change.
24%
of guests will pay for flexible cancellation¹
2.1x
revenue on bookings with flexible cancellation²
10%
higher booking conversion when you offer flexible cancellation³
¹ Booking.com ² Pikl internal data over 18 months ³ Expedia
What sets Pikl apart is that they really understand our sector and think more holistically than insurance to enable growth.
They understand the dynamics we have to balance between guests, hosts and operators. Together, we’ve introduced solutions that enhance guest confidence, support host income and strengthen our commercial model.
Pikl is a strategic partner in helping us unlock long-term growth and shared value for all participants.
Why Pikl
Built on expertise and knowledge
By combining deep short-term rental and insurance expertise, we’ve turned flexible cancellation into a powerful growth strategy for property managers that gives guests the freedom they need and the certainty hosts want.
Using our experience, we’ve designed a range of products that protect revenue and build confidence across the entire customer journey.
Still got questions?
This cover is for short-term rental businesses and OTAs looking to provide predictable booking income for owners, grow their business, and discover new opportunities.
Guests will have an option during checkout to book with flexible cancellation terms for a small, non-refundable fee that allows them to cancel for any reason up to a specified date. When a guest cancels, property managers can refund guests 100% of their money as normal. Pikl will reimburse 100% of owner income for cancelled stays that aren't resold with it's fast an efficient process. Neither guests or owners see Pikl, as we work behind the scenes with the property manager.
Pikl is a partner that helps grow booking income for short-term rental property managers and businesses by creating new tools and revenue management strategies. Founded in 2016, we draw on years of experience from the industry. You can find out more on the Pikl Company page.
Whilst Pikl’s cover reimburses lost booking income for cancelled bookings made with flexible terms, it does a lot more than this. By offering commission per booking, it helps to create new growth opportunities and turn each cancellation into a source of income itself.
It sits alongside them. Property managers can continue to offer standard and non-refundable policies and provide flexible cover where it makes commercial sense.
Yes, Pikl can cover bookings worldwide. If you have any queries regarding global cover, please get in touch.
In addition to Flexible Cancellation, Pikl provides other products that offer new income streams as well as enabling predictable income. Pikl’s Damage Deposit product creates lower upfront damage deposits for guests, creating a smoother booking experience that increases conversion and generates ancillary income.
You can get in touch by clicking on the contact us button and filling in your details. As a growth partner that works with a significant number of major rental companies worldwide, Pikl would love to hear from you.
Ready to Pikl it?
Find out more about our products and how Pikl may be able to unlock new revenue streams for your business
