Join Pikl
We’re an award-winning Insurtech on a mission to provide products which help enable the sharing economy. We’re often on the lookout for talented people to join us on our journey.
We believe when people have the confidence to share their assets, the world is a better place with more human connection and less waste. This opens a world of possibilities for the way we live, now and in the future.
That’s why Pikl was founded – to safely connect people, places and possessions where the possibilities can be found and reward can be shared.
Do you feel you have Pikl Potential? Current vacancies include:
Our values
Our values are born from our staff, with people at the centre of everything we do. We strive to create the best possible work environment with values that resonate both internally and with our customers.
Foremost, we’re a family at Pikl where we nurture, foster and grow so we all can find reward in Pikl’s success.
Anything’s possible
A strong sense of purpose and self-belief will help you and Pikl grow
Respectfulness
Putting yourself in others shoes goes a long way
Think big
Bringing creativity, solutions, positivity and saying ‘Yes’ is encouraged actively
Fearlessness
Finding courage, not feeling afraid to fail helps us create solutions for our customers
Community
There’s a real sense of belonging with lots of joy, excitement and a whole load of fun. We’re on a journey and we’re smiling throughout the ride
Trust
We create an environment to allow vulnerability-based trust, being open and allowing others to be open whilst being true to yourself
Our staff love us
We believe a positive and supportive workplace culture is the foundation for success.
I love being surrounded by likeminded people who are open to new ideas and have shared goals
Helen Brookes, Head of Pricing
Pikl is both forward-thinking and passionate about making a difference. It’s a great place to work
Rebecca Stevens, Senior Advice Centre Expert
At Pikl, I thrive in our innovation-driven, inclusive, and supportive community
Martin Page, Senior Software Developer
Current Vacancies
Senior Advice Centre Expert
Location: Norwich (On-site)
Full-time (35 hours) or part time
Salary: £28-£31k D.O.E
25 days holiday + BH
About the role
Following our initial success in the property market, we are scaling operations and growing to meet our customer demand and expand to new markets. We are looking for an experienced insurance professional and customer focused individual to join our dynamic and friendly advice centre.
About you
- Customer service experience within the Insurance industry or regulated role
- Experience of training and developing team members
- A strong team player who offers support, who can also manage their own time effectively
- Experience of handling customers both on the phone and online
- Ability to ‘think on your feet’ and adapt to change
- Experience of working within a busy environment
- First-rate communication skills
- Excellent attention to detail
- An intuitive problem solver
Flexibility and the ability to cope with rapid change - Initiative, drive and enthusiasm
- The ability to be resilient, and staying calm in challenging situations
- Will bring a mindset of continuous improvement to the role, looking at further opportunities to enhance our processes
You will:
From our Norwich office you will support the Advice Centre Manager in managing the team’s daily workload, resolving complaints, assisting with customer enquiries and everyday activities. You will also participate in training and developing other team members and managing the library of training content.
How to apply:
Please email us at careers@pikl.com with your CV and a bit about yourself.
If you’re excited by the role and our values, but feel you don’t tick every box, we still encourage you to get in touch.
Early applications are encouraged.
Closing date: Ongoing.
Full job descriptionAdvice Centre Expert
Location: Norwich (On-site)
Full-time (35 hours) or part time
Salary: £22-£25k D.O.E
25 days holiday + BH
About the role
Following our initial success in the property market, we are scaling operations and growing to meet our customer demand and expand to new markets. We are looking for an experienced insurance professional and customer focused individual to join our dynamic and friendly advice centre.
About you
- You will have previous experience of working in a customer facing role
- A strong team player who can also manage their own time
- Experience of handling customers both on the phone and online
- Ability to ‘think on your feet’
- Experience of working within a busy environment
- First-rate communication skills
- Excellent attention to detail
- An intuitive problem solver
- Flexibility and the ability to cope with rapid change
- Initiative, drive and enthusiasm
- Experience within the Insurance industry in either a sale, customer service or claims role, preferably in Home Insurance (Desirable not essential)
- Experience of working in an FCA regulated role, which involves strict rules around the sale and servicing of insurance products (Desirable not essential)
You will:
Working from our Norwich office you will interact with our customers through several media channels to assist them with their insurance needs, manage whole life cycle of a policy, keep detailed records, training and support new members of the team.
How to apply:
Please email us at careers@pikl.com with your CV and a bit about yourself.
If you’re excited by the role and our values, but feel you don’t tick every box, we still encourage you to get in touch.
Early applications are encouraged.
Closing date: Ongoing.
Full job descriptionProject Manager
Location: Norwich (Hybrid)
Full-time (35 hours) or part time
Salary: £45-£65k D.O.E
28 days holiday + BH
About the role
Following our initial success of Pikl’s growth in the property market, we are scaling operations and growing to meet our customer demand and expand to new markets. Over the next 12-18 months we will be scaling at pace and require a Project Manager to join the team.
Initially you will report to the Chief Commercial Officer and have regular access to the CEO, CFO, and Senior Leadership Team
About you:
This role requires a professional with experience in managing business projects within a technical environment, capable of understanding technical scoping and delivery with product and tech teams.
You will have a background in both Agile delivery tools like Jira and Project Management tools such as Monday.com.
Key tasks/responsibilities include:
- Leading the planning and execution of key commercial and operational projects across the organisation
- Collaborating with various departments to define project scopes, goals, and deliverables
- Developing comprehensive project management plans that align with business objectives
- Preparing cost and ROI analyses for projects and updating them at each milestone
- Coordinating with stakeholders to identify and manage project dependencies and resources
- Identifying and addressing any blockers to project progress and escalating issues as necessary
- For a full list of responsibilities, please see the full Job Description.
How to apply:
Please email us at careers@pikl.com with your CV and a bit about yourself.
If you’re excited by the role and our values, but feel you don’t tick every box, we still encourage you to get in touch.
Early applications are encouraged.
Closing date: Ongoing.
Full job description
